Question 1

What is Kilo?

Accepted Answer

Kilo is a delivery platform that connects senders with riders for same-day delivery. Think of it like InDrive, but for packages. You set your price, riders can counter-offer, and deliveries happen the same day with photo verification at every step.

Question 2

How is Kilo different from other delivery services?

Accepted Answer

Three key differences: 1) Same-day delivery (not weeks), 2) Price negotiation (you set the price, riders counter-offer), 3) Photo verification at creation, pickup, and delivery (solves the 'ordered pink, got red' problem). Plus, we're building the first Delivery Gateway API for e-commerce integration.

Question 3

Do I need to download an app?

Accepted Answer

Senders and riders need the mobile app. Receivers can track deliveries via a web link - no app needed. They can see photos, make payments, and provide OTP codes all from their phone browser.

Question 4

Is Kilo available in my city?

Accepted Answer

We're launching in select cities initially and expanding rapidly. Check the app or contact support to see if we're available in your area.

Question 5

How do I create a delivery?

Accepted Answer

Open the app, tap 'Create Delivery', take photos of your package from all angles, set pickup and dropoff locations, choose your price, and submit. The AI validates your photos, and receivers get a tracking link immediately. The system will check if your delivery can be completed the same day based on distance and service hours (5:00 AM to 10:30 PM).

Question 6

When should I set the delivery price?

Accepted Answer

Set your delivery price immediately after creating the delivery. Your delivery will only appear to riders once you've set the price. The sooner you set the price, the sooner riders can see and accept your delivery. Don't delay - deliveries expire after 72 hours if not matched, so time is important!

Question 7

How long is my delivery valid?

Accepted Answer

Your delivery remains active for 72 hours from creation. If it's not matched to a rider within 72 hours, it will be automatically invalidated and removed from the system. This is why it's crucial to set your price immediately and ensure it's competitive - don't waste time or you may miss the opportunity to get your package delivered.

Question 8

Why might my delivery not get matched?

Accepted Answer

Deliveries are matched based on rider availability and feasibility. Your delivery might not get matched if: the total distance exceeds 80 kilometers, there are no riders available in your area, the delivery can't be completed before 10:30 PM, or riders with compatible vehicle types aren't available. The system shows you the delivery possibility when creating your delivery to help you make informed decisions.

Question 9

What if I create a delivery too late in the day?

Accepted Answer

If you create a delivery late in the day and it cannot be completed before 10:30 PM due to time constraints, don't worry! Your delivery will automatically become available to riders starting from 5:00 AM the next day. As long as riders are available in your area and the delivery is within the 80-kilometer distance limit, it will be matched and completed the next day. The system ensures your delivery remains active until it's successfully matched.

Question 10

How does price negotiation work?

Accepted Answer

You set your initial price. Riders see your delivery and can send counter-offers if they want a different rate. You see all offers and accept the one that works best for you. It's transparent and fair.

Question 11

What if I get the wrong item delivered?

Accepted Answer

This is exactly what we solve. Photos are taken at creation, pickup, and delivery. The receiver can see all photos via the tracking link, even before a rider is matched. If something looks wrong, they can reject immediately. Plus, photo matching helps resolve any disputes automatically.

Question 12

Can I use Payment on Delivery?

Accepted Answer

Yes! Enable POD when creating your delivery. The receiver pays via the tracking link before seeing the delivery OTP. This ensures payment before the package is handed over.

Question 13

How do I track my delivery?

Accepted Answer

Once a rider accepts, you can track the delivery in real-time. See the rider's location, delivery status, and all photos taken during the process.

Question 14

What if there's a dispute?

Accepted Answer

We use GPS tracking, photo matching, and automated checks to resolve disputes. Most disputes are resolved automatically in minutes. If needed, our team reviews the case.

Question 15

How do I become a rider?

Accepted Answer

Download the app, sign up as a rider, and complete verification (vehicle information, driver's license if applicable, and NIN). Once verified, you can go online and start accepting deliveries. Note: We verify your identity using your NIN but never store your raw NIN number.

Question 16

What are the requirements to be a rider?

Accepted Answer

You need: 1) A vehicle (car, motorcycle, or bicycle), 2) Vehicle information (type and plate number), 3) Driver's license (if not using a bicycle), 4) NIN verification (to accept deliveries), 5) BVN (to withdraw earnings). Note: We verify your identity using your NIN but never store your raw NIN number in our database.

Question 17

How do I set my availability?

Accepted Answer

Go to the Requests screen and toggle your availability. Service hours are from 5:00 AM to 10:30 PM for safety and security. We don't operate before 5:00 AM to avoid security risks, and end at 10:30 PM to ensure all deliveries are completed safely within the same day. At 10:30 PM, all riders are automatically set offline. You can go back online manually from 5:00 AM the next day.

Question 18

How are deliveries shown to me?

Accepted Answer

The system shows you deliveries you can complete the same day. Deliveries are ranked by urgency (those that need to be accepted soon), distance (closer deliveries appear first), and freshness (new deliveries you haven't seen get priority). The system ensures you only see deliveries within 80 kilometers total distance that can be completed before 10:30 PM.

Question 19

Why don't I see certain deliveries?

Accepted Answer

Deliveries are filtered to show only what you can realistically complete. A delivery won't appear if: it's too far (over 80km total distance), it can't be completed before 10:30 PM based on your current location, it requires a different vehicle type than yours, or it's already been matched to another rider. The system prioritizes showing you new deliveries first, but you may still see previously viewed deliveries as reminders.

Question 20

How does counter-offering work?

Accepted Answer

When you see a delivery request, you can accept it at the sender's price or send a counter-offer with your preferred rate. The sender sees all offers and chooses. It's like InDrive - fair negotiation.

Question 21

When do I get paid?

Accepted Answer

Earnings are available after delivery completion. You need BVN verification to withdraw. Funds are typically available within 24-48 hours after delivery.

Question 22

Does Kilo take a commission from my delivery fee?

Accepted Answer

Yes. Kilo deducts a platform commission from the agreed delivery fee before crediting your earnings. The standard rate is 20% of the delivery fee (rates may change; we will notify you of material updates). Your in-app breakdown shows the fee for each completed delivery. Payment on Delivery (POD) has a separate commission rule—see our POD policy.

Question 23

Can I see receiver reputation before accepting?

Accepted Answer

Yes! You can see the receiver's delivery history, dispute count, and reputation status before accepting a delivery. This helps you make informed decisions.

Question 24

Do I need to download an app?

Accepted Answer

No! You receive a tracking link via SMS. Open the link in your phone browser to track the delivery, see photos, make payments (if POD), and provide OTP codes.

Question 25

How do I see what's being delivered?

Accepted Answer

The tracking link shows photos taken at creation, pickup, and delivery. You can see the package photos even before a rider is matched. If something looks wrong, you can reject immediately.

Question 26

How does Payment on Delivery work?

Accepted Answer

If POD is enabled, you'll see a payment option in the tracking link. Pay before the rider arrives. Once payment is confirmed, you'll see the delivery OTP. This ensures payment before handover.

Question 27

What if I receive the wrong item?

Accepted Answer

This is what our photo verification solves. You see photos at every step. If something looks wrong, you can reject before the rider even arrives. If there's still an issue, our automated dispute resolution will handle it.

Question 28

How do I provide the OTP?

Accepted Answer

The delivery OTP is shown in your tracking link after payment (if POD) or immediately (if no POD). Share this OTP with the rider when they arrive to complete the delivery.

Question 29

Why are photos required?

Accepted Answer

Photos solve the 'ordered pink, got red' problem. They verify what's being sent, what was picked up, and what was delivered. This prevents mismatches and helps resolve disputes automatically.

Question 30

When are photos taken?

Accepted Answer

Photos are taken at three stages: 1) Creation (sender takes photos), 2) Pickup (rider takes photos), 3) Delivery (rider takes photos). All photos are visible to the receiver via the tracking link.

Question 31

How does AI validate photos?

Accepted Answer

Our AI checks that photos are real (not screenshots), show the package clearly, cover essential angles, show size, and are clear. This ensures quality and prevents fraud.

Question 32

Can receivers see photos before delivery?

Accepted Answer

Yes! Receivers can see creation photos immediately via the tracking link, even before a rider is matched. This lets them verify the package and reject if something's wrong.

Question 33

What is the Delivery Gateway API?

Accepted Answer

It's like a payment gateway, but for deliveries. E-commerce platforms, dropshippers, and startups can integrate once and offer delivery services. No need to build delivery logistics from scratch.

Question 34

When will it be available?

Accepted Answer

Coming soon! We're building integrations for Shopify, WordPress, WooCommerce, and custom APIs. Sign up for updates to be notified when it launches.

Question 35

Who is it for?

Accepted Answer

E-commerce platforms, dropshippers, startups that need delivery, marketplace builders, and anyone building a business that requires logistics. If you've ever thought 'I wish delivery was as easy as payments,' this is for you.

Question 36

How will it work?

Accepted Answer

Similar to payment gateways: integrate our API, configure your settings, and deliveries are handled automatically. We'll support no-code solutions, plugins, and custom integrations.

Question 37

How do you verify riders?

Accepted Answer

Riders must complete NIN verification, provide vehicle information, and submit driver's license (if applicable). We verify all information before allowing riders to go online. Note: We verify your identity using your NIN but never store your raw NIN number in our database.

Question 38

What if a package is lost or damaged?

Accepted Answer

GPS tracking and photo verification help us locate issues. Our automated dispute resolution uses this data to resolve cases. If needed, our team reviews cases manually.

Question 39

How secure is payment information?

Accepted Answer

We use industry-standard encryption and work with trusted payment processors. Payment information is never stored on our servers.

Question 40

What items are restricted?

Accepted Answer

We don't allow illegal items, dangerous goods, perishables without proper handling, or items that violate our terms. See our Restricted Items page for details.

Frequently Asked Questions

General

What is Kilo?

How is Kilo different from other delivery services?

Do I need to download an app?

Is Kilo available in my city?

For Senders

How do I create a delivery?

When should I set the delivery price?

How long is my delivery valid?

Why might my delivery not get matched?

What if I create a delivery too late in the day?

How does price negotiation work?

What if I get the wrong item delivered?

Can I use Payment on Delivery?

How do I track my delivery?

What if there's a dispute?

For Riders

How do I become a rider?

What are the requirements to be a rider?

How do I set my availability?

How are deliveries shown to me?

Why don't I see certain deliveries?

How does counter-offering work?

When do I get paid?

Does Kilo take a commission from my delivery fee?

Can I see receiver reputation before accepting?

For Receivers

Do I need to download an app?

How do I see what's being delivered?

How does Payment on Delivery work?

What if I receive the wrong item?

How do I provide the OTP?

Photo Verification

Why are photos required?

When are photos taken?

How does AI validate photos?

Can receivers see photos before delivery?

Delivery Gateway API

What is the Delivery Gateway API?

When will it be available?

Who is it for?

How will it work?

Safety & Security

How do you verify riders?

What if a package is lost or damaged?

How secure is payment information?

What items are restricted?

Still Have Questions?