For your safety and compliance, certain items cannot be delivered through Kilo
Attempting to send restricted items may result in immediate account suspension or termination. Riders have the right to refuse any delivery they deem unsafe or inappropriate. If you're unsure whether an item is allowed, please contact support before creating a delivery.
Any item that is illegal to possess, sell, or transport is strictly prohibited.
Items that pose a safety risk to riders, receivers, or the general public cannot be delivered.
Perishable items require special handling and temperature control that our standard delivery service cannot provide. Items with proper packaging and handling instructions may be acceptable.
While we allow valuable items, they must be properly insured and declared. Cash and bearer instruments are not allowed.
Sensitive personal information must be properly secured and encrypted. We recommend using secure document delivery services for highly sensitive information.
Materials that could cause harm or damage during transport require special handling that our standard service cannot provide.
Standard deliveries are limited to items that can be safely transported by car, motorcycle, or bicycle. Contact support for oversized items.
We reserve the right to refuse service for any item we deem inappropriate, unsafe, or in violation of our policies.
Prescription medications may be delivered if properly packaged and labeled. Medications requiring refrigeration cannot be delivered without special arrangements. Contact support for guidance on medication deliveries.
Electronics are generally allowed but must be properly packaged to prevent damage. High-value electronics should be insured. Lithium-ion batteries must be properly packaged according to shipping regulations.
Packaged food items are generally allowed. Fresh or hot food requires proper packaging to maintain temperature and prevent contamination. Perishable items without proper handling cannot be delivered.
Regular documents can be delivered. Sensitive documents should be properly secured. Government IDs and passports should use secure document delivery services when possible.
Riders have the right to refuse any delivery they deem unsafe, inappropriate, or in violation of our policies. This includes:
Riders who refuse restricted items will not be penalized. We encourage riders to use their judgment and prioritize safety.
Attempting to send restricted items may result in:
We take violations seriously to protect our riders, receivers, and the integrity of our platform. When in doubt, contact support before creating a delivery.
Contact us before creating a delivery. We're here to help.