We're here to help you with any questions or issues you might have. Check out our resources below or contact us directly.
Find answers to common questions about deliveries, payments, verification, and more.
Learn about the delivery process from creation to completion.
See what items can and cannot be delivered through our platform.
Guidelines and policies for senders using our platform.
Guidelines and policies for riders on our platform.
Learn about Payment on Delivery (POD) policies and procedures.
Learn about our support hours, response times, and how we help you.
Can't find what you're looking for? We're here to help. Reach out to us and we'll get back to you as soon as possible.
46, Ishaga Street, Abule-Egba, Lagos State, Nigeria
We typically respond to support requests within 24-48 hours during business days.
If your delivery hasn't been matched within 72 hours, it may have expired. Check your delivery status in the app and create a new delivery if needed. Ensure your price is competitive and your delivery details are complete.
For payment-related issues, check our Payment on Delivery policy page. If you're experiencing payment processing errors, contact support with your delivery ID and payment details.
If you're having trouble with NIN, vehicle, or driver's license verification, ensure all information matches your official documents. Check the relevant policy pages for detailed requirements.
If you're unable to access your account, try resetting your password. If you continue to have issues, contact support with your registered email or phone number.